Home / Course catalog / Customer Service (ONGN105)

General Onshore Training

Customer Service (ONGN105)


Description
This course is designed to help everyone to learn the basics of Customer Service.
Content
  • Unit 1
  • Professionalism
  • Professionalism
  • Communication
  • Communication Training
  • 10 Ways to Communicate with Customers More Effectively
  • Customer Service Basics
  • Enunciation and Tone
  • Empathy, Apathy, and Sympathy
  • Listening
  • Listening
  • Listening Survey
  • Writing Skills
  • Writing Skills
  • Active/Passive Sentences Quiz
  • How to Write Clear and Professional Emails
  • 9-Point Checklist for Emails
  • Writing Email Lab
  • Writing Exercise
  • Unit 1 Assessment
  • Unit 2
  • Difficult Calls
  • Difficult Calls
  • Difficult Situations
  • Seinfeld Rental Car
  • Five Easy Pieces
  • Comcast Training Video
  • What Not To Say
  • What Not to Say
  • Open/Closed Ended Questions
  • Open and Close ended questions
  • Conflict Resolution 4d 4h
  • Teamwork
  • Teamwork
  • Time Management
  • Time Management PowerPoint Presentation
  • Customer Service Assignment
  • Unit 2 Assessment
  • Unit 3
  • Call Handling Procedures
  • Call Handling
  • Call Handling Procedures
  • The 6 Steps in A Successful Support Call
  • Intro to Service Desk
  • Introduction to the Service Desk | Pluralsight
  • Understand different services available via a service desk
  • Role of the Support Agent
  • Different Levels of Service Desks
  • Chart of Different Level Desks
  • Customer Self-service Channels
  • Stress Management
  • Stress
  • Stress Management for IT Professionals
  • Tips for handling Stress in the Workplace
  • Unit 3 Assessment
  • Survey and Course Rating
  • Customer Service Course Survey
  • Please rate this course.
Completion rules
  • All units must be completed